Refund & Cancellation Policy
Effective
Applicability
This policy applies to Vigorous Software consulting engagements, including project kickoffs, retainers, and ongoing support services.
Discovery Deposits
Deposits collected for discovery workshops or strategy sprints become non-refundable once the workshop or initial planning session has been delivered.
Milestone-Based Billing
Project work is invoiced according to agreed-upon milestones or retainers. Payments cover work completed and resources allocated to upcoming sprints. Completed milestones are non-refundable.
Cancellation Requirements
Either party may cancel an engagement with 15 days’ written notice. Work performed and expenses incurred up to the cancellation date remain billable.
Change Requests & Scope Adjustments
Changes to project scope, timeline, or deliverables may adjust milestone dates or fees. We will issue a revised statement of work for approval prior to implementing updates.
Refund Request Process
Clients seeking a refund should email igor@vigoroussoftware.com with the engagement details, amounts paid, and reason for the request. We review each submission within five business days.
Contact
Questions about this policy can be directed to igor@vigoroussoftware.com or by calling (647) 370-2399.