Privacy Policy

Introduction

Vigorous Software respects your privacy and is committed to protecting the personal information you share with us. This policy explains what data we collect, how we use it, and the choices available to you.

Information We Collect

• Project information: details about your organization, goals, timelines, and technical context shared during consultations.
• Communication data: email correspondence, call notes, and meeting records that help us support your engagement.
• Usage analytics: anonymized insights on how visitors interact with our website, gathered through analytics tools.
• Cookies: preferences stored to remember your settings and improve site performance.

How We Use Information

• Deliver and manage our software consulting and development services.
• Operate, maintain, and improve our website, communications, and client experiences.
• Respond to inquiries, schedule workshops, and keep stakeholders informed.
• Fulfill legal obligations and enforce our agreements.

Lawful Basis for Processing

• Consent: when you opt into communications or submit forms.
• Contract: to deliver services outlined in signed proposals or statements of work.
• Legitimate interest: to operate a secure, effective business and communicate relevant updates to clients and prospective clients.

How We Share Information

We limit sharing to the purposes described above. Information may be shared with trusted service providers who support our operations (such as project management or analytics tools), comply with legal requests, or as part of a business transfer or merger. Vendors are required to protect your data and use it only as instructed.

Text messages

If you give consent, Vigorous Software Inc. may send you service-related text messages, such as project updates and appointment reminders. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of any purchase. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Full details: SMS terms.

Where data is stored

Client project data is hosted with DigitalOcean: in its Toronto region for Canadian clients and its US East region for US clients. Messages sent through this website’s forms are delivered by email to Vigorous Software, and a backup copy is kept in a database on the server that hosts this website. The email and the backup copy include your IP address and browser details, which are used to prevent spam. For a text-message opt-in, the backup copy also records the consent wording you agreed to and the date and time you gave consent.

Service providers

Vigorous Software uses a small number of service providers to run this website and client projects, such as hosting, email delivery, text messaging and appointment booking. They process data only to provide those services.

• DigitalOcean: hosting for this website and for client projects.
• Brevo: email delivery, including messages sent through this website’s forms.
• Google reCAPTCHA: spam protection on this website’s forms.
• NeverBounce: checks that an email address entered in a form can receive email.
• Cal.com: appointment booking.
• Twilio: text messaging.
• Google Analytics: website usage statistics.

Data Retention

Project and communication records are retained for as long as necessary to fulfill engagements, comply with legal obligations, and maintain accurate business records. When no longer needed, data is securely deleted or anonymized.

International Transfers

Vigorous Software operates from Canada and collaborates with clients in other regions. When data crosses borders, we implement safeguards consistent with applicable privacy laws.

Your Rights

You may request access to, correction of, or deletion of your personal information. Depending on your location, you may have additional rights under GDPR and Canadian privacy regulations. Contact us to exercise these rights, and we will respond within one business day.

Cookies & Analytics

We use cookies and Google Analytics to understand how visitors engage with our site. You can adjust your browser settings or use consent preferences to manage cookies. Disabling cookies may impact certain features.

Data Security

We maintain administrative, technical, and physical safeguards to protect information from unauthorized access, alteration, or disclosure. Our delivery practices are compliance-minded: PIPEDA, TCPA/CTIA A2P messaging compliance, and GDPR-aware practices. We do not hold a SOC 2 or other third-party security certification.

Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children, and any such data will be removed if discovered.

Changes to this Policy

We may update this policy as our practices evolve or to reflect regulatory changes. We will post the revised policy with an updated effective date and describe any material updates.

Contact Us

For privacy questions, contact igor@vigoroussoftware.com or call (647) 370-2399. Postal mail can be directed to Vigorous Software Inc., 3219 Yonge St, Unit 325, Toronto, ON M4N 2L3.