How Vigorous Software works
One engineer, from first call to long-term support
Vigorous Software is a one-person company. The person you talk to is the person who builds and supports your software.
You’ll work directly with me, from the first call to support long after launch. I plan, build and support every project myself, so nothing gets lost in a handoff.
The process
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First call (20 minutes)
What you need, what exists today, and whether Vigorous Software is a good fit.
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Written proposal
Scope, price, start date, weekly hours committed and milestones, in writing before any work starts.
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Build in short releases
Working software you can test early, with a weekly report of hours and work done.
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Launch
Go-live with you, written confirmation of what was released, and a runbook for your team.
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Support
Ongoing care plans cover hosting, monitoring, backups, updates and improvements.
Continuity
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Capacity stated up front
Every proposal states the start date and the weekly hours committed.
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Your repository
Your code lives in your organization’s repository from day one.
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Your accounts
Hosting and service accounts are in your organization’s name.
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Runbook and handover notes
A written runbook and handover notes, kept current.
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Weekly reports
A weekly report of hours and work done during active projects.
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Backup cover
For planned time away, a trusted senior developer can cover support, introduced in advance and only with your written approval.
Support commitments
- Reply to a support request
- Within 1 business day
- Live system down
- Response within 1 business day (faster response can be agreed in a care plan), with status updates until resolved and a short written summary of the cause
- Planned maintenance
- At least 3 business days’ notice
- After each release
- Written confirmation of what changed
- Warranty on custom work
- 30 days: defects in delivered work are fixed at no charge
Questions buyers ask
Who actually does the work?
Igor Burban, the director, plans, builds and supports every project. No subcontractors unless you approve them in writing.
What happens if Igor is unavailable?
For planned time away, a trusted senior developer can cover support, introduced to you in advance and only with your written approval. Your code, hosting accounts and runbook are always in your hands.
How many projects does Vigorous Software take on at once?
A small number. Every proposal states the start date and the weekly hours committed, so you know what you’re getting.
How does pricing work?
Defined projects are quoted at a fixed price, paid in milestones. Ongoing development is billed hourly with an agreed monthly cap. Hosting and support run on a monthly care plan. Every proposal sets out the price in writing before work starts.
Can Vigorous Software work with our IT team or an existing vendor?
Yes. Code lives in your repository, and work is documented so others can pick it up.
Talk to Igor
Replies within one business day.