Introduction
Vigorous Software respects your privacy and is committed to protecting the personal information you share with us. This policy explains what data we collect, how we use it, and the choices available to you.
Information We Collect
- Project information: details about your organization, goals, timelines, and technical context shared during consultations.
- Communication data: email correspondence, call notes, and meeting records that help us support your engagement.
- Usage analytics: anonymized insights on how visitors interact with our website, gathered through analytics tools.
- Cookies: preferences stored to remember your settings and improve site performance.
How We Use Information
- Deliver and manage our software consulting and development services.
- Operate, maintain, and improve our website, communications, and client experiences.
- Respond to inquiries, schedule workshops, and keep stakeholders informed.
- Fulfill legal obligations and enforce our agreements.
Lawful Basis for Processing
- Consent: when you opt into communications or submit forms.
- Contract: to deliver services outlined in signed proposals or statements of work.
- Legitimate interest: to operate a secure, effective business and communicate relevant updates to clients and prospective clients.
How We Share Information
We limit sharing to the purposes described above. Information may be shared with trusted service providers who support our operations (such as project management or analytics tools), comply with legal requests, or as part of a business transfer or merger. Vendors are required to protect your data and use it only as instructed.
Data Retention
Project and communication records are retained for as long as necessary to fulfill engagements, comply with legal obligations, and maintain accurate business records. When no longer needed, data is securely deleted or anonymized.
International Transfers
Vigorous Software operates from Canada and collaborates with clients in other regions. When data crosses borders, we implement safeguards consistent with applicable privacy laws.
Your Rights
You may request access to, correction of, or deletion of your personal information. Depending on your location, you may have additional rights under GDPR and Canadian privacy regulations. Contact us to exercise these rights, and we will respond within one business day.
Cookies & Analytics
We use cookies and Google Analytics to understand how visitors engage with our site. You can adjust your browser settings or use consent preferences to manage cookies. Disabling cookies may impact certain features.
Data Security
We maintain administrative, technical, and physical safeguards aligned with SOC2-inspired practices to protect information from unauthorized access, alteration, or disclosure.
Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children, and any such data will be removed if discovered.
Changes to this Policy
We may update this policy as our practices evolve or to reflect regulatory changes. We will post the revised policy with an updated effective date and describe any material updates.
Contact Us
For privacy questions, contact support@vigoroussoftware.com or call +1 (647) 370-2399. Postal mail can be directed to Vigorous Software Inc., 3219 Yonge Str #325, Toronto ON M4N 2L3, Canada.